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Communicating
Mammologix’s communication systems connect healthcare providers with their patients by focusing on personalization, integration, and innovation
Mammologix’s Unique Lay-Letter Communication Systems
Healthcare is a field where details matter, and every moment can make a difference. At Mammologix, we understand that communication with patients is vital for your breast imaging practice.
Our communication system stands apart from the competition in function and philosophy. All Mammologix communications are created with the understanding that effective dialogue between healthcare providers and patients should reflect the desire of each client’s breast imaging practice to deliver exceptional care and ensure their patients understand what’s supposed to happen next.
Common Types of Lay Letters
- Normal Results Letter: Sent to patients when their mammography results do not show any signs of abnormalities. This letter often reassures patients about their mammogram findings and encourages them to continue regular screenings as recommended.
- Abnormal Results Letter: Communicates to the patient that their mammogram has shown something that requires further evaluation. It emphasizes that an abnormal result does not necessarily mean cancer but indicates the need for additional tests, such as diagnostic mammograms, ultrasound, or biopsy.
- Recall Letter for Additional Imaging: Sent when the initial screening mammogram is inconclusive or needs more detailed images. This letter explains the reason for the recall and what the patient can expect during the follow-up appointment.
- High-Risk Patient Letter: For patients identified as having a higher risk of breast cancer (due to family history, personal health history, or specific findings on their mammogram), this letter advises on the recommended next steps, which may include genetic testing, increased surveillance, or consultation with a specialist.
- Biopsy Recommendation Letter: If a biopsy is recommended following further imaging, this letter outlines the reasons for the recommendation, the biopsy process, and the importance of the procedure in determining a diagnosis.
- Post-Biopsy Results Letter: After a biopsy, this letter communicates the results to the patient, whether benign (non-cancerous) or malignant (cancerous), and outlines the suggested follow-up or treatment plan.
- Reminder Letter for Annual Screening: Sent to patients to remind them of their upcoming annual screening mammogram. It may include information on scheduling the appointment and the importance of regular screenings in the early detection of breast cancer.
- Letter for Incomplete Procedures: If a patient leaves the facility before the mammogram is completed or the images are not satisfactory for a conclusive analysis, this letter requests the patient to return to complete the exam or redo part of the procedure.
- Risk Assessment Follow-Up Letter: For patients who undergo a risk assessment that identifies them as being at increased risk for breast cancer, this letter provides detailed information about their risk factors and recommendations for monitoring and managing their risk.
- Informational Letter on Breast Density: In some states, informing patients about breast density is required by law. A letter is sent explaining breast density, its implications for breast cancer screening, and any recommended additional screening tests.
- Missed Appointment Reminder Letter: Specifically targets patients who have missed their scheduled follow-up mammogram or additional imaging appointment, emphasizing the importance of rescheduling as soon as possible for their health.
- Healthcare Program Promotions: Inserts that detail new or existing healthcare programs that might interest the patient population, such as breast cancer support groups, wellness programs, or genetic counseling services.
- Educational Material on Breast Density: For facilities in states requiring notification about breast density, an insert can provide further education on what breast density means, its implications for screening, and any additional recommended tests.
- Campaign Highlights: Information on awareness campaigns, such as Breast Cancer Awareness Month, including events, educational seminars, or community screenings that patients can participate in.
- New Imaging Services Announcement: Introduces patients to new imaging technologies or services available at the facility, such as 3D mammography or MRI, including benefits and how to access these services.
What Sets Mammologix Apart?
For those looking to elevate their mammography services, Mammologix offers a partnership that combines the latest lay communication technology with a deep understanding of healthcare needs. By choosing Mammologix, you’re not just adopting a system but embracing a future where every communication created will enhance the patient’s care journey.
Working collaboratively with each client, we seek to build every message and reminder to contribute to a healthier, more informed patient population, reflecting the unique healthcare ecosystem your practice develops for the specific community you serve.
Tailored Communication for Every Patient
In today’s digital age, healthcare providers and patients communicate via many different methods, each offering advantages and challenges. At Mammologix, we understand that conveying test results, such as mammography screenings and related breast imaging procedures, through the traditional method of lay letters—in simple, non-medical language—remains critically important despite the prevalence of electronic communications like email, texting, and messaging.
Mammologix’s communications system distinguishes itself from others in the market due to our balanced approach and understanding of the nuances of different communication methods. Unlike one-size-fits-all solutions, our system recognizes each patient’s needs and preferences, allowing healthcare providers to tailor their messaging accordingly. Patients receive, understand, and appreciate communications, fostering a stronger relationship with you, their provider!
Seamless Integration & Full Service
Our system seamlessly integrates into existing healthcare workflows. Meanwhile, as Mammologix provides full-service solutions and lay communications for notification of results, reminders, and overdue notices, facilities can leverage our vast array of communication tools and take advantage of their economies of scale without any interruptions to their daily operations or imposition on staff.
Mammologix—for All Your Communications!
Mammologix’s communication systems are more than just tools; they are a new way of connecting healthcare providers with their patients. By focusing on personalization, integration, and innovation, we offer a solution that not only meets the current needs of the healthcare industry but also anticipates its future challenges.
Our commitment to enhancing patient care through improved communication is evident in every aspect of our system. From predictive messaging to interactive tools, Mammologix provides a platform that supports effective, efficient, and meaningful interactions between patients and healthcare providers.
