A health system-affiliated breast imaging program performing approximately 90,000 mammograms a year was running its navigation workflow across both an EMR and a PACS system, using each for different parts of how it tracked patients, managed imaging results, and identified cases that needed follow-up. For a while, the combination worked. Then the facility received notice that changes were coming to the PACS system. Some of the tools the team had built their workflow around would no longer be available in the same way.
The timing mattered. The team hadn't been over-relying on PACS features that were marginal to their work. They had been relying on them to identify patients who needed timely follow-up. Losing that visibility meant losing a piece of the navigation process they couldn't simply replace by asking a different system to do the same thing.
They turned to Mammologix with a direct question: "Can you help us?"
Mammologix was already receiving HL7 files from the facility. The information was already flowing. The tracking logic already existed. The question was whether it could be organized and surfaced in a way that let the team act faster.
Mammologix worked with the facility to map the workflow gap. What emerged quickly was that the facility's need closely mirrored processes Mammologix was already running in the background, but the output had never been made visible to the care team in real time. The data was there. The structure was there. The opportunity was to bring it forward.
Together, Mammologix and the facility developed a navigation workflow that surfaced key follow-up information as soon as it entered the system. Instead of waiting, searching, or reconciling disconnected tools, the team could identify the patient, understand the follow-up need, initiate contact, help schedule the next step, note the interaction, and move to the next case, in a single workflow.
From the initial request to a working navigation workflow: six weeks. The result was a faster, lower-friction process that gave the team access to information they could not pull from anywhere else in their system. The facility closed the gap the PACS change had created, and in doing so, built something better than what they'd had before.
That is how most of what Mammologix builds gets built. A client has a specific problem. Mammologix works with them to solve it. And when the solution works (which it usually does, because the problem is real and the data is already there), it doesn't stay at one facility. It becomes something every client can use.
The navigation tool developed in 2025 from this one facility's workflow challenge was released across the broader Mammologix client network. The same workflow (surfacing follow-up information in real time, creating a single navigation thread from imaging recommendation through patient contact and resolution) was made available to clients of every size and system configuration. It is now in active use and growing rapidly.
The navigation platform built from that one facility's challenge has already supported more than 100,000 patients across the Mammologix client network, and the number continues to grow.
What starts as a fix for one client's problem is often the clearest path to a better process for everyone. Mammologix navigation improves the same way it always has: by listening to a specific challenge, working with the data that's already there, and building something the team can actually use.