Frequently Asked Questions
Clear Answers to the Questions That Matter
How Mammologix defines its work, why it prices the way it does, what a first conversation looks like, and the questions most facilities ask before getting started.
Last Reviewed: August 25, 2026
Billing Terms
Understanding How We Define the Work
Mammologix bills by defined work units. These are the terms you will see on statements and in the fee schedule; each one reflects a specific, measurable unit of work performed.
- Encounter
- A documented patient event or clinical record received and processed by Mammologix in support of communication, tracking, or compliance workflows. Generally based on a single patient visit involving one or more breast imaging procedures performed on the same day.
- Clarification
- A structured exception-handling process used when a patient report contains incomplete, incongruent, or contradictory information that prevents accurate follow-up.
- Digital Impression
- A prepared digital page, letter, insert, or envelope made available for client handling through secure exchange.
- Printed Impression
- A prepared physical page, letter, insert, or envelope produced and prepared for physical mailing.
- Piece
- May refer to a printed insert, matched document, communication component, or other itemized production activity.
- Approval Required
- Custom programming, special configurations, out-of-scope services, and proposal-based work are estimated and approved in writing before work begins.
Full definitions, conditions, and billing terms are documented in the Terms of Service and published fee schedule.
Pricing Philosophy
Why We Price by the Work Instead of Hiding It in a Bundle
A flat price can look simple. But it can also hide the truth.
Every facility does not generate the same workload.
- One site may need tracking and digital lay letter preparation.
- Another may need full-service printing, mailing, inserts, overdue inquiry support, clarifications, custom reporting, and interface-related workflow support.
- Another may need targeted help with a specific operational problem.
Pricing by the work performed makes the model more transparent, more proportional, and easier to align with actual facility needs.
The goal is not to make everything look free.
The goal is to make the work visible.
The Honest Framing
The Question Is Not "Can We Do This Ourselves?"
Most facilities can do this work themselves.
That is not the real question.
The better questions are:
- How much staff time does it consume?
- How consistently is it performed?
- How easily can you prove it was done?
- How much management attention does it require?
- What happens when key staff are out?
- How quickly can you answer audit, physician, or leadership questions?
- What patient-facing work is delayed because staff are carrying administrative follow-up?
- What would your team do with the time if part of this burden moved elsewhere?
First Meeting
What a Conversation With Mammologix Looks Like
We start with your workflow.
We listen carefully, then help you understand which parts of the work may be better supported through Mammologix.
No oversized package. No forced bundle.
No assumption that every facility needs the same thing. Just a practical review of the work, the burden, the risk, the cost, and the fit.
The questions we ask
- How do reports arrive?
- How are recommendations tracked?
- Who watches follow-up?
- Who prepares letters?
- Who documents communication?
- Who handles overdue patients?
- Who prepares audit data?
- Who answers reporting requests?
- Where does work slow down?
- Where does staff time disappear?
- Where does your team feel the pressure?
Common Questions
What Facilities Ask Before Getting Started
Straightforward answers to the questions that come up most often in early conversations.
Still Have Questions?
Ask Directly. No Pressure, No Pitch.
If something is unclear about how Mammologix works, what it costs, or whether it fits the way your facility operates, ask us. A real conversation is the fastest way to find out.
Didn't find what you were looking for?
Our team has supported breast imaging centers since 1995. If it's not here, we probably know the answer.