Getting started with workflow design
A clear, practical foundation for designing safer day-to-day operations.
Richard D. Lippert Jr.
President & Founder, Mammologix · Breast Imaging Operations since 1995
A foundational pillar guide that walks through the core ideas behind safe, repeatable workflow design, written for the people doing the work.
In this article
Getting started with workflow design
This pillar guide walks through the foundations of workflow design for clinical operators. It is intentionally short, plain-language, and structured around real decisions you make every week.
Why workflow design matters
A well-designed workflow is invisible. People follow it because it is the easiest path, not because they were told to.
Start with a single decision
Pick one decision your team makes every day. Map it. Then improve only the parts that hurt.
What's next
When you have one workflow you trust, branch out. The related articles below show how teams approach the next steps.
For an outside reference, see the WHO patient safety hub for global context.
About the Author
Richard D. Lippert Jr.
President & Founder, Mammologix · Breast Imaging Operations since 1995
Founder of Mammologix, Richard D. Lippert Jr. has spent more than 30 years in breast imaging operations, from clinical practice and hospital radiology administration to building specialized service platforms for imaging centers nationwide. His work spans mammography tracking, lay communication, FDA/MQSA-related support, medical outcome audit, and the operational systems that help facilities stay compliant and keep patients from falling through the cracks.
Full credentials and background →Keep Reading
Related Resources
Unlocking the Mystery: Mammography Tracking & Navigation for Better Patient Retention
Mammography plays a pivotal role in the early detection of breast cancer, and it's crucial to obtain all radiologist-recommended follow-up imaging so a complete diagnosis can be made for the patient.
As Compared to What?
One of the interesting observations we've made in dealing with hundreds of practices is while so much of what goes on at each breast imaging location is the same, there is also a broad array of differences.
I'm Here Because ...
3 Ways Examinees End Up at Your Practice for Their Mammogram. Getting an order from a physician is perhaps the most time-honored method for an individual to undergo a breast imaging procedure. A patient with a traditional patient-physician relationship initiates this process.
See how Mammologix puts this into practice
Real operational support for breast imaging centers.