Legal & Trust
The 90-Day Service Promise. Satisfied, or walk away.
Not sure yet? We are. Sure enough to put our money where our service is. When you start with Mammologix, we sign the 90-Day Service Promise with you: be satisfied with our work in the first 90 days, or walk away and we refund our service fees.
The Question
Up front, every vendor says they will deliver. Then the signatures are on the dotted line, the confidence wanes, and there you are, stuck. We would rather prove, right out of the gate, that we will do what we said we would do for you. And if we do not, we made sure it costs us, not you.
When we say we come to work for you and with you, we mean it. So if we are not carrying our load, you should be able to walk away without being out our fees for work that did not satisfy you.
That is the 90-Day Service Promise, and we sign it with you when you start. The question you should be able to answer by day 90 is simple. If we pay, what changes here that we can point to? You should be able to answer it with work you can see.
Scope
Your system of record holds the image and the report. The work that still breaks is the loop after the report: the patient letter, the incomplete workup, the reminder, the tracking file, the audit packet. That loop is a performance job, not a records job. You already pay for it, in staff time and in the cost of a notice that went out late or not at all.
Mammologix is not a substitute for your physicians or your technologists. It is the operational work around their reports, done on time, to one standard, in a form you can inspect.
The Offer
We implement the services named in your agreement, support your team, and manage the workflows you entrust to us. You will see the work where your directors already look: letters that went out, loops that closed, files that are ready when someone asks.
If something is not meeting your expectations, tell us in writing. We review it with you, make reasonable adjustments, and refine the workflow to match how your facility runs. You are not asked to live with a mismatch for the sake of a contract.
If we have had the chance to address your concerns and you are still not satisfied, you may end the service. No prolonged commitment. No argument about whether you should stay. We refund the Mammologix service fees for the 90-day evaluation period.
The Fine Print, Up Front
| Refunded if you walk away | Not refunded |
|---|---|
| The per-site start-up fee | Third-party pass-through costs spent on your behalf that Mammologix does not retain: USPS postage, certified and international mail, and courier or freight charges |
| Tracking, clarification, and lay letter generation fees (Self-Service and Premier) for the evaluation period | Custom programming or other out-of-scope work you approved on a separate written estimate |
| Any other standard Fee Schedule service fee billed for the evaluation period | Fees for service delivered after day 90 |
The Timeline
Day 1
The clock starts on your Service Start Date: the first day we process live production work for your site. We confirm that date to you in writing.
Days 1 to 90
We do the work. If something is off, tell us in writing and say what you expected. We have 15 days to address it with you.
By day 105
Still not satisfied? Send us written walk-away notice no later than 15 days after day 90. The day we receive it, the work stops.
Within 30 days of your notice
We wrap it up. Within 5 business days you have our list of open follow-ups and pending letters, so no patient is lost in the handoff. Within 30 days we refund the covered fees you paid (less any unpaid postage) and cancel any covered fees not yet paid.
The Document
This is not a slogan on a web page. The 90-Day Service Promise is a two-page rider to our Terms of Service. We both sign it when you start. It names your site, your Service Start Date, and your walk-away deadline, and it controls over the no-refund language in the Terms for that period. Everything else in the agreement stays exactly as written.
Read it before you talk to us. There are no surprises in it.
This offer is about your satisfaction with the services in your agreement. It is not a guarantee that a medical outcome, an inspection result, an accreditation decision, or a revenue target will be met. Those remain the facility's clinical and administrative responsibility, as the Terms of Service describe.
Plain Language
It is in writing. The Promise is in effect for your site when we have both signed the rider. New client sites; one evaluation period per site.
If you walk away. Responsibility for tracking and patient notification returns to your facility the day the work stops. Letters already in production still go out, and our list of open follow-ups and pending letters reaches you within 5 business days.
Your data stays yours. The data export and the 90-day post-termination access window in the Terms of Service apply as written.
Everything else. The refund is the remedy under this Promise. It does not change the warranty, liability, or compliance responsibility sections of the Terms of Service, which govern in every other respect. Mammologix may change or withdraw the offer for sites that have not yet started service.
Questions
Straight answers to the questions we hear most before a facility signs.
The comparison is not our fee versus zero. It is our fee versus the way this job is done now.
Schedule a conversation with our team. We will name the services in scope, the work you will be able to review, and the date your 90-day window begins.
This page is a plain-language summary. The signed rider controls. Not legal advice.
Our team has supported breast imaging centers since 1995. If it's not here, we probably know the answer.